I'm Isabel

Currently, I'm a senior product designer @ Zoom, working on agent and supervisor experiences for the Contact Center product.  More specifically, I lead the design strategy for how AI can help make agents' lives easier.

Previously, I worked on developer tooling and admin/end user management & monetization experiences on the Apps & Marketplace team @ Zoom. I have a M.S. in Human-Centered Design & Engineering from the University of Washington.

I've introduced UX research & usability testing into the product development cycle, designed low-high fidelity deliverables for mobile & web, and am a strong partner in developing product strategy.

More about me

Previously, I obtained my Bachelors in Cognitive Sciences and Psychology at Rice University, in Houston, Texas. I grew up in Los Angeles, California and am constantly fueling my boba cravings.

In my free time, I love to creatively organize my life through bullet journaling, walk my 2-year old cavapoo, and crochet tiny animals.

Check out some of my designs in my dedicated Instagram!

Previously at

From those who've worked with me

"She's a well-rounded designer who is highly motivated. Thoughtful in her design approach & execution. She is a great design partner to work with"
“Isabel has a strong knowledge of best practices in interface design, and solid understanding of the choices that have been made in ours and competitors interfaces.”
"I think that she has really embraced the process around how design fits into the overall engineering workflow and it’s paying dividends.”
“Isabel is a pleasure to work with and she brings significant value [to the company]. I’ve been particularly impressed with her work incorporating structured User Testing into our process, I think it has shown very positive results.”
@ Isabel Jiang 2023